1Start Your Return
2Select Items To Return
3Select A Return Method
4Return Tag & Shipping Label
Begin a 30 day return
Thank you for choosing Audioengine! We get it, sometimes you order something that you don’t need. Or, perhaps the product isn’t quite what you expected. Fortunately, at Audioengine, our return process is easy and hassle-free. Unopened/like new items purchased directly from our website can be returned within 30 days of receipt for a full refund or a credit that can be used towards future purchases. For further details, please check out our return policy.
If you are trying to return an order which hasn’t shipped yet, please use this cancel order form instead.
Did you allow for proper burn in?
If you want to unlock your speakers’ best potential sound then we recommend a period of around 40 to 50 hours of at least mid-level playback to break-in your speakers properly. This should be done before you do any critical listening. To learn more about unlocking your speakers’ true sound, please click here: Burn in information
If you think a possible defect may be affecting your product performance and would like a replacement, please contact our Support Team for assistance: Support
If you’d like to process a return, please complete our RMA request form as follows. To begin, simply enter your Order Number and Billing Code or Email address below and then click ‘Next’.
Select Return Shipping Option
Notes & Comments
Please provide any additional comments or instructions for our Return Specialists in the space provided below.
We suggest downloading the PDF below for your records. Just follow the steps on the first page and you’ll be well on your way to completing this return!
As a reminder: refunds and store credits will not be issued until we receive your products. If you’re interested in when this will be, be sure and periodically check the tracking numbers from your shipping labels.
Thanks again and sorry this one didn’t work out for you!