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S8 Wireless Troubleshooting Tips

Last Modified: October 15, 2019 at 9:22 am

Estimated reading time: 3 minutes
This article has been read: 64 times

The following troubleshooting tips can help diagnose and correct most concerns with the S8 Wireless. We have attempted to make this list as comprehensive as possible, so some of these may not apply to your issue, but please go through each tip. If the problem persists, please send an email to support@audioengineusa.com including your full name, serial number, purchase information (when and where), as well as your shipping address. It is also important to include the result of each step rather than just whether or not the troubleshooting resolved the issue.

If the power indicator on the S8 rear panel is not illuminated, try these tips:

  1. Verify that the AC power cord is connected to the S8 rear panel and to a working AC power outlet.
  2. Check that the power switch on the S8 rear panel is in the ON position and the volume control is not turned all the way down.

If the S8 is powered on but you are experiencing an audio-related issue, try these tips:

  1. Check that the cables from your music source to the S8 are properly connected by unplugging the cables and then reconnecting.  Try using the mini-jack (Input B) as well as the RCA connectors (Input A) to see how the sub reacts.
  2. Check that the volume knob on the rear panel is not set to minimum volume.
  3. Verify that the volume levels of your audio source components, computer, etc are not set to minimum volume or powered off.
  4. If you are using any wireless adapters or other products with your sub, please remove the wireless device (temporarily) and connect the source directly to the sub.

The S8 Wireless uses a W3 for its wireless connection. The W3 is designed to “play nicely” with other wireless products but interference can happen, depending on the type of router(s) being used, other wireless systems in the area, your computer, building construction, etc.. If you are experiencing an issue with your wireless network or interference, here are some things that may help:

  1. Please try changing the channel of your Wi-Fi router to 1 or 11. This can be done with an Apple router using Apples Airport Utility software.  On most other routers, these settings can be accessed by logging on to the routers IP address through a web browser.
  2. Please try to keep as much room between the W3s sender and receiver units, and other wireless devices as possible.  At least 2 or 3 feet is recommended.
  3. Please try  temporarily moving the powered W3 sender unit as close as possible to your wireless router.  Leave it there for just a few minutes, and then place it back into your setup and retest.  This may allow the W3 to train itself to “steer clear” of the signal.
  4. We have found that every now and then the placement of the computer’s antenna in relation to the USB port can have this effect on the W3.  One thing you could try is to move the W3 further from the computer by using a USB extension cable.  – If using a Mac laptop, try the USB port furthest away from the display (the display is where the wifi antenna is located).
  5. Consider upgrading to a new wireless router if yours is older than 3 or 4 years.  Newer model routers handle interference much better than older routers.
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