Service and Support

Contact Audioengine
Ordering Information
Shipping and Returns
Audioengine Warranty

Contact Audioengine

Email Support
Contact our support staff at support@audioengineusa.com with your questions or comments.

Phone Support
Call us toll-free in the US from 8AM to 8PM, Pacific Standard Time, Monday-Friday at (877) 853-4447.
If you are directed to voicemail please leave a message and we will return your call as soon as possible.
You may also contact us via Skype at: audioengine_support.

Frequently Asked Questions
An ever-growing list of FAQs are available here.

Documentation
Electronic versions of the printed Setup Guides that ship with Audioengine speakers are available for download here.

Ordering Information

Order Processing
Orders are filled Monday through Friday excluding US holidays. If your order is received before 9AM PST, it will generally ship the same day. If an order is placed on a holiday or weekend it will be shipped the following business day.

Order Status and Tracking
After an order is placed you will receive an email verifying that your order was received. Once your order has shipped, you will receive another email with the tracking number. You can then track your order on the UPS website. If you do not receive an email from us with your order status or tracking number, please check your email spam folder as our emails may have been mistakenly delivered there.

Out of Stock Items
We’re growing and learning how to manage our inventory, but we do occasionally get caught and run out. Products that are out of stock will be noted on the product ordering page along with an estimated date when the item will be back in stock. You’ll have the option to be notified by email when the product is available or to go ahead and place your order. Please note that we cannot legally hold credit card information, so your card will be charged when you place an order on an out of stock product.

International Orders
For all orders outside the US, please check the resellers page for a list of Audioengine retailers and distributors in your area.

Shipping and Returns

Standard shipping
FREE UPS Ground is provided for orders shipping to addresses in the continental United States. Products are generally delivered in 3 to 5 days from our North Carolina warehouse. For shipping rates to Hawaii and Alaska please go to the product ordering page.

Express shipping
Overnight and UPS 3-Day Select shipping services are also available for orders shipping to addresses in the United States. Rates can be found on the product ordering page.

Risk-free Audition
Try out Audioengine speakers for 30 days, risk free. This means that if you want to return your speakers purchased directly through the Audioengine website for any reason for the first 30 days from the time they were received, we will refund the full price of the speakers.

Your satisfaction is guaranteed
We sincerely hope you get as much enjoyment from our products as we've had creating them, but should you have a problem or are not happy with any Audioengine product for any reason send us an email:support@audioengineusa.com. We will work to do everything we possible can to resolve any issues that come up.

Audioengine Warranty

All Audioengine speakers and electronics have a 3-year warranty on parts and labor from the date of purchase. Your warranty is automatic, so there is no need to register.

What is covered
All defective parts or faulty workmanship.

What is not covered
The warranty does not cover damage caused by accident, misuse, abuse, neglect, lightning, power surges, other acts of nature, unauthorized product modification or repairs, or failure to follow the instructions outlined in the Setup Guide.

What we will do
We will repair or replace any defective parts within a reasonable amount of time and free of charge any time during the warranty period. After service, we will be responsible for shipping the product back to you at our expense.

What we ask from you
Please email for a Return Authorization number before returning any product for repair. Also please provide a phone number with your email. You will be responsible for shipping or transportation charges to us. We recommend that you keep the original shipping materials, as it is important that you package the product so that it will not be damaged during shipping. Audioengine cannot be responsible for any damages incurred during shipping due to poor packing, so please pack well and make sure to insure your shipment.

How to obtain Audioengine Warranty service
If you have any questions about your warranty coverage, need help, or you think you may need service, email the Audioengine Authorized Service Center at: support@audioengineusa.com. We will do everything we can to answer your questions and resolve any issues in 24 hours or sooner.

Exclusive Remedy
This Limited Warranty is fully transferable provided that the current owner furnishes the original proof of purchase. THE MAXIMUM LIABILITY OF AUDIOENGINE SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID BY YOU FOR THE PRODUCT. IN NO EVENT SHALL AUDIOENGINE BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES.

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